Social Media Engagements
Qualified Leads Generated
CUSTOMER SERVICE EMAILS SERVED
CUSTOMER SUPPORT SERVICES:
Customer support plays a significant role in building brand, loyalty and customer retention. SaaS product start-ups, technology service companies and e-commerce companies that have customer-service process well established have multiplied their sales and retained their existing customers.
OUR CUSTOMER SUPPORT OFFERINGS:
SaaS Product Support: We offer customer onboarding support for all SaaS Products. Our customer support for SaaS products include understanding your SaaS Product, understanding the usability challenges and implementation challenges, helping customers to onboard on to your SaaS Platform, educating the users about how to use your SaaS Product, how to use product admin console, add users, use SaaS features etc.,
Customer Support for SaaS Products: Our customer support for SaaS products include helping your customers with payment related queries, processing refunds, enabling offer codes, communicating with your customers for any new features added to your SaaS product etc.,
E-commerce Customer Support: We work closely as Customer support representatives representing your store and brand. We communicate with your customers, process refunds, replacements, partial refunds, etc., We coordinate with your e-commerce vendors on orders, shipping details, tracking your shipments and ensure delivery of the orders to your customers.
Customer Support for Banks and Financial Institutions: We work as an extended customer support team for banks and financial institutions. All non-voice processes which includes replying back to e-mails, customer queries and support related e-mails.
Our Customer support teams are also trained on handling social media queries, social media engagements to ensure brand value is handled carefully and the customer queries are also resolved.
We work with E-commerce business owners having stores on Shopify, Etsy, Amazon and Flipkart and have been consistently delivering unparalleled support. We have helped one of our Etsy clients retain Star Seller Badge for more than 18 months in a row!
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