Social Media Engagements
Qualified Leads Generated
CUSTOMER SERVICE EMAILS SERVED
Don’t Neglect Customer Service
Do you know, as per a study conducted by American Express, 90% of the customers consider Customer Service as an important factor to make an online purchase. After-sales service and customer service is a very important deciding factor to increase your brand image and sales.
Our customer service package includes understanding your business, create e-mail templates to address your customer’s queries, engage them on social media and handling social media queries.
What is customer service?
Many business owners focus on making a sale online and are least bothered after putting the order into the logistics system. Customers go through anxiety and expect a human to answer their queries or concerns. And if these questions are left unaddressed, there is a chance that the customers lose trust in the brand. It is very essential to answer customer queries immediately.
How Customer Service has evolved in the last decade?
How social media has influenced customer service processes?
Change in customer behaviour:
Why you should outsource customer’s social media engagements to a trusted third party?
If you have close to 100 sales a day, on an average you can expect 10 % of social media enquiries coming through on Facebook and Instagram. Imagine the number of queries coming in if your sales grows by 10 times. It is quite overwhelming for any business owner to start answering all the queries. Hence hiring a trusted third party for social media customer service engagement becomes very essential.
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